ISO 20000-1: 2011

Information Technology – Service Management

ISO 20000 will optimise your IT infrastructure and reduce risk

ISO 20000 will ensure you stay ahead in today’s online world. Your business needs to meet with the increasing client and business demands for consistent, quality and cost effective IT services.

ISO 20000 will bring your business benefits, including:

    • Reduce risk, cut costs and generate higher profit
    • Improved efficiency, reliability and consistency of IT services
    • More focused and consistent documentation processes
    • Increase managerial control and responsibilities, increasing ownership
    • Methods to measure and evaluate performance, processes and practices, providing more structured opportunities for continual improvement
    • ISO 20000 will help you set up transparent and optimised IT service management systems
    • ISO 20000 will enhance and strengthen IT management and control
    • Ensure your company meets with the high demands of IT governance
ISO 20000 will align your IT service management with an overall business strategy and create a platform for effective business continuity management.